Privacy Policy
for 33wb Players

1 Overview

This Privacy Policy applies to all personal data collected by 33wb in connection with your use of the platform, whether you are a registered player, a visitor browsing the site, or an individual who contacts our support team. It covers data collected through the website at https://33wb.io, through our customer support communications, and through any related services we operate.

33wb is the data controller for all personal data collected through the platform. This means we are responsible for determining how and why your personal data is processed. Where we engage third-party service providers — such as payment processors, identity verification services, and game providers — to process data on our behalf, we ensure appropriate contractual protections are in place to safeguard your information.

This Policy should be read alongside our Terms & Conditions, which set out the broader contractual relationship between you and 33wb, and our Responsible Gaming page, which explains how we use certain data to support player welfare.

2 Data We Collect

33wb collects personal data through several different channels and for different purposes. The categories of data we collect are set out in the table below:

3 How We Use Your Data

33wb uses the personal data we collect for the following purposes. We do not use your data for any purpose incompatible with those listed below without first obtaining your explicit consent:

• Account Management: To create and maintain your 33wb player account, verify your identity, manage your wallet balance, and communicate with you about your account.
• Service Delivery: To provide access to casino games, sports betting markets, live dealer games, and all other features of the 33wb platform in a reliable and secure manner.
• Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard, and other accepted payment methods, and to maintain accurate records of all financial transactions.
• Age & Identity Verification (KYC): To confirm that all players are aged 21 and above and are who they say they are, in compliance with our responsible gaming and fraud prevention obligations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and any other conduct that violates our Terms & Conditions.
• Responsible Gaming: To monitor player activity for indicators of problem gambling, to enforce deposit limits and self-exclusion requests, and to proactively contact players who may be exhibiting signs of gambling-related harm.
• Platform Improvement: To analyse usage patterns, diagnose technical issues, and develop new features that improve the experience for all players on the 33wb platform.
• Legal Compliance: To comply with any applicable legal obligations, including record-keeping requirements, fraud reporting duties, and responses to lawful requests from competent authorities.
• Customer Support: To respond to your queries, investigate complaints, and improve the quality of our support services.
• Marketing Communications: Where you have opted in to receive marketing communications, to send you information about promotions, bonuses, and seasonal offers relevant to the Bangladesh market, such as BPL season specials, Eid promotions, and Pohela Boishakh offers. You may opt out of marketing communications at any time by contacting our support team.

4 Legal Basis for Processing

33wb processes your personal data on the following legal grounds:

• Contractual Necessity: Much of the data we process is necessary to fulfil our contractual obligations to you under the 33wb Terms & Conditions — for example, processing your deposits and withdrawals, managing your account, and delivering the gaming services you have signed up for.
• Legal Obligation: Certain processing activities — including KYC identity verification, fraud reporting, and the maintenance of financial records — are required to comply with applicable legal obligations.
• Legitimate Interests: 33wb has a legitimate interest in processing certain data for purposes such as fraud detection, platform security, responsible gaming monitoring, and improving the quality of our services — provided these interests are not overridden by your fundamental rights and freedoms.
• Consent: Where we process your data for optional purposes such as marketing communications or non-essential analytics cookies, we do so on the basis of your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Data Sharing & Third Parties

33wb does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We may share your data in the following limited and controlled circumstances:

• Payment Processors: We share transaction data with payment service providers — including the operators of bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard — to the extent necessary to process your deposits and withdrawals securely.
• Identity Verification Services: We may engage third-party KYC and identity verification providers to assist in verifying player ages and identities. These providers are bound by strict data processing agreements and may not use your data for any purpose other than verification.
• Game & Technology Providers: To deliver our game catalogue, certain usage data may be shared with third-party game studios and platform technology partners including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. These providers receive only the data necessary to operate their games and are subject to their own privacy and data security standards.
• Fraud Prevention & Security Partners: We may share data with specialist fraud detection and cybersecurity service providers to protect the platform and our players.
• Legal & Regulatory Authorities: Where required by law, by court order, or by a lawful request from a competent authority, 33wb may disclose personal data without prior notice to the affected player. We will only do so to the minimum extent required to satisfy the legal obligation.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of 33wb's assets, player data may be transferred as part of that transaction. Affected players will be notified in advance where reasonably practicable.

6 Cookies & Tracking Technologies

33wb uses cookies and similar tracking technologies to operate the platform effectively, improve user experience, and gather anonymised analytics data. The types of cookies we use are as follows:

You may manage your cookie preferences through your browser settings at any time. Please note that disabling essential or security cookies may impair your ability to log in and use the platform normally. 33wb does not use cookies to serve third-party advertising.

7 Data Retention

33wb retains personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. Our general retention principles are as follows:

• Active Account Data: Personal data associated with an active 33wb account is retained for the duration of the account's existence plus a reasonable period thereafter to support post-closure queries and disputes.
• KYC & Identity Verification Records: Documents and records collected during KYC verification may be retained for a minimum of five (5) years following account closure, in accordance with fraud prevention and financial record-keeping obligations.
• Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five (5) years following the date of each transaction.
• Customer Support Communications: Records of customer support interactions are retained for up to three (3) years from the date of the interaction, unless they are relevant to an ongoing dispute or legal matter, in which case they may be retained for longer.
• Marketing Data: Where you have consented to receive marketing communications, we retain your contact preferences until you withdraw consent or request removal from our marketing list.
• Analytics Data: Aggregated, anonymised analytics data that cannot be used to identify any individual player may be retained indefinitely to support platform improvement efforts.

Once the applicable retention period has elapsed, personal data is securely deleted or anonymised in a manner that prevents re-identification. You may request early deletion of your personal data at any time, subject to any overriding legal obligations that require us to retain it.

8 Data Security

33wb applies a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or device and the 33wb platform is encrypted using industry-standard Transport Layer Security (TLS). This ensures that your personal and financial data cannot be intercepted in transit.
• Password Hashing: Account passwords are never stored in plain text. They are hashed using a strong one-way cryptographic algorithm, meaning that even 33wb staff cannot access your password.
• Access Controls: Access to player data within 33wb's internal systems is restricted on a strict need-to-know basis. Only staff members who require access to perform their specific job functions are granted it, and all access is logged and audited.
• Fraud Detection Systems: 33wb operates real-time fraud detection and anomaly-monitoring systems that flag unusual account activity, unauthorised login attempts, and other potential security threats.
• Regular Security Reviews: Our platform and infrastructure undergo periodic security assessments to identify and remediate vulnerabilities before they can be exploited.
• Third-Party Security Standards: All third-party service providers who process data on 33wb's behalf are required to demonstrate equivalent security standards through contractual data processing agreements.

9 Your Rights Over Your Data

As a player on the 33wb platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected].

33wb aims to respond to all data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it. We may ask you to verify your identity before processing a data rights request to ensure we are dealing with the correct individual.

10 Minors & Age Restriction

The 33wb platform is strictly for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals below the age of 21. All players are required to confirm their age at registration, and identity verification (KYC) is carried out prior to any withdrawal being processed.

If 33wb becomes aware that a player is under the age of 21, or that personal data has been collected from an individual under 21 without valid parental or guardian consent, the account will be immediately suspended, all funds will be handled in accordance with our Terms & Conditions, and any personal data held will be deleted as promptly as legally permitted.

If you are a parent or guardian and believe that a minor has registered with or deposited funds on the 33wb platform, please contact our support team immediately at [email protected]. We will investigate and take appropriate action without delay.

11 Third-Party Links & Services

The 33wb platform may contain references to third-party services such as payment processors (bKash, Nagad, Rocket, Upay) and game providers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi). When you interact with any third-party service — for example, when completing a bKash or Nagad transaction — you are subject to that third party's own privacy policy and terms of service.

33wb has no control over, and accepts no responsibility for, the privacy practices or content of any third-party services. We recommend that you review the privacy policies of any third-party services you use in connection with your 33wb account, particularly your mobile financial service provider's privacy terms.

Where third-party game providers are integrated directly into the 33wb platform (for example, live casino tables powered by Evolution Gaming or Ezugi), these providers may collect certain session and gameplay data as part of delivering their services. This data collection is governed by the respective provider's own privacy documentation, and by the data processing agreement in place between 33wb and the provider.

12 Changes to This Privacy Policy

33wb reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or improvements to our platform and services. When material changes are made to this Policy, we will take reasonable steps to notify active players — such as displaying a prominent notice on the platform or sending a notification to your registered contact details — prior to the changes taking effect.

The effective date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically so that you remain informed about how 33wb collects, uses, and protects your personal data.

Your continued use of the 33wb platform after the effective date of any amended Privacy Policy constitutes your acknowledgement of the changes and your agreement to be bound by the updated terms. If you object to any changes, you must discontinue use of the platform and may request closure of your account by contacting our support team.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 33wb handles your personal data, our dedicated support team is available around the clock to assist you — including all Bangladeshi public holidays.